TERMS & CONDITIONS
Rates are quoted and charged in Euro inclusive of VAT at the current rate of 9%. Rates quoted are subject to availability and alteration. Special offers and certain periods may be subject to minimum requirements.
To make a booking you must enter the details of a valid credit or charge card legally held by you. A non-refundable deposit of 2.5% will be debited from your card at the time of booking. In the event that we cannot debit this deposit from your card, then this reservation shall be null and void. The balance of the accommodation charge, as well as any additional costs incurred shall be paid prior to departure.
To cancel your reservation, please email the hotel directly at firstname.lastname@example.org, quoting the Booking Reference Number issued with your confirmation. Cancellations will only be accepted via email for bookings made through this website.
Kids stay for free - this applies to a maximum of 2 children under 12 years of age sharing a room with 2 adults, on a bed & breakfast basis only.
Certain packages are with inclusive River Cruise / Afternoon Tea, please note that these are complimentary for adults only, and can not be discounted if not taken.
Package including King Johns Castle Tour - is valid for 2 adults and 3 children under 12 years - all extra charges should be paid to the supplier directly. This excursion will not be discounted from package rate if not availed of.
Rates quoted in special offers may refer to midweek only. Please check availability and rates for weekend dates.
Whilst every effort has been made to ensure the accuracy of all information, The Lakeside Hotel & Leisure Centre does not accept liability for any errors or omissions and reserves the right to change information and descriptions of products in the hotel
On any offer using the term “Family” - this entails a room for two adults and a maximum of two children sharing under 12 years of age - subject to room type availability.
Check in time is from 3pm. Requests for earlier check ins may be accommodated upon request only, and may incur a surcharge. Check out time is 12 noon. Rooms not checked in by 6pm may be released without notice.
Cancellations are accepted up to 48 hours prior to arrival - in the event of a no show or late cancellation, a charge of the first nights accommodation will occur.
Upon check in a pre-authorisation on a credit card will be required. Should you not present a credit card, you will be asked to pre-pay your complete bill by cash or laser card and you will be unable to charge any item to your room during your stay. Please note that when the hotel takes a pre-authorisation it is not charging your credit card. A pre authorisation is a security guarantee for payment only. The pre authorisation fund is not held by the hotel, the company who provide the credit card system or by the authorising bank. The pre authorisation is held on your card by your own issuing bank. A pre authorisation can be held on your card for up to a minimum of 10 working days, and should be released by your issuing bank automatically. If this is not the case, then you should contact your home issuing bank.
Special offer rates are subject to availability and are not available on bank holiday weekends.